OFFICE POLICIES
Beginning therapy is an important step, and we want the process to feel as clear and stress-free as possible. Below you'll find answers to the questions we hear most often — about fees, insurance, scheduling, and more. If you don't see what you're looking for, don't hesitate to reach out at info@bodhicounseling.care
Session Fees
Therapy sessions at Bodhi Counseling are typically 55 minutes long, though the length of your sessions is ultimately up to you. Requests to change the standard session length should be discussed with your therapist in advance so time can be scheduled accordingly.
Standard fees include:
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Initial assessment session: $250
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Individual therapy session: $200
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Self-pay rate (payment at time of service): $150 per session
Medication management fees (for those paying at time of service without insurance):
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Initial medication assessment: $200
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Follow-up medication visits: $125
A $30 service charge will be applied to any returned checks.
APPOINTMENTS AND CANCELLATIONS
our appointment time is reserved exclusively for you. Please cancel or reschedule at least 24 hours in advance. Cancellations with less than 24 hours notice will result in a $100 cancellation fee.
If you arrive late, your session may be shortened. If you are more than 10 minutes late, you will be billed for the full session — insurance cannot be billed in those situations.
INSURANCE
We currently accept the following insurance plans:
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Aetna PPO
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Blue Cross Blue Shield PPO
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UnitedHealthcare / UIUC Student Resources
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Medicare
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WebTPA / Immergrun
Please note that not all clinicians accept all insurance providers. We are considered an out-of-network provider for most other insurance companies, though many plans do offer some out-of-network mental health
benefits.
Before your first session, contact your insurance company to verify:
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Whether your sessions will be covered
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Your deductible amount (you are responsible for paying your deductible before insurance covers services)
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Your copay or coinsurance amount
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Whether pre-authorization is required
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Whether there is a session limit
We are happy to share what we know about your coverage, but we cannot guarantee the accuracy of that information. If your insurance does not reimburse us, you will be responsible for any services already rendered.
Using out-of-network benefits? We recommend the app Reimbursify to simplify the reimbursement process.
Insurance deductibles reset in January. If your coverage is changing or you receive a new insurance card, please upload updated information to your Client Portal as soon as possible to avoid billing delays.
University of Illinois Student Insurance
Please call the UIUC Student Health Insurance office at 217-300-9000 to verify your benefits before starting services, as details are subject to change.
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Undergraduate students: $250 deductible, then a 20% copay (~$40/session)
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Graduate students: $150 deductible, then a 20% copay (~$40/session)
PAYMENT METHOD
We require a credit card on file for all clients. This is standard practice in healthcare and counseling, and it allows us to:
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Reserve your appointment time
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Simplify billing so payment isn't a distraction during or after sessions
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Keep sessions focused on your care
Your card will be charged:
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After each session, unless another arrangement has been made
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For late cancellations or missed sessions, per our cancellation policy
Your card details are stored securely in an encrypted, HIPAA-compliant system. We never see or share your full card number. You may update your payment method at any time — just let us know.
Client Portal
Once you become a client, you'll receive an email invitation to activate your secure Client Portal, which gives you 24/7 access to your account. Through the portal you can:
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Complete and electronically sign all required forms before your first session
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Update your personal information and contact details
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View your balance, open and past bills, and payment history
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Make payments and update payment methods
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Download copies of bills or forms
Before contacting our billing department, we encourage you to check the Client Portal first — many questions can be answered there directly.
Telephone & Emergency Contact
Because we are in sessions throughout the day, we are rarely available immediately by phone. Please leave a voicemail or send an email, and we will do our best to respond within 48 business hours.
If you are experiencing an emergency, please contact:
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911
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988 (Suicide & Crisis Lifeline)
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Your local emergency room
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Crisis Line: 217-359-4141
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Electronic Communication
Email and text communication cannot be guaranteed to be fully secure. These methods are appropriate for scheduling and cancellations, but please do not use them to discuss therapeutic content or request emergency assistance.
If you and your therapist use telemedicine (telephone, video, or other electronic means), you should be aware that:
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You may withdraw consent to telemedicine at any time without affecting your right to future care
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All existing confidentiality protections apply
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There are potential limitations — for example, your therapist may not be able to observe visual cues that could be clinically relevant
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You have the right to access records from telemedicine sessions
Social Media
Our therapists do not accept friend or contact requests from current or former clients on any social networking platform. This protects your confidentiality and maintains the appropriate boundaries of the therapeutic relationship.
You are welcome to follow Bodhi Counseling on Facebook, Instagram, and Bluesky, and to sign up for our newsletter.
Letter, Forms and Documentation
Current clients: Please speak with your therapist directly about your request.
Former clients: Submit your request via our contact form for letters, medical records, or other forms.
Fee schedule:
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Letter from therapist: $25–$100
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Forms (1 page or less): $100
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Forms (2+ pages): up to $300
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Medical records: no charge, unless there is an outstanding balance
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Expedited fee (needed in less than 2 weeks): +$25
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Expedited fee (needed in less than 1 week): +$50
Most requests are completed within two weeks. We may not be able to fulfill requests needed in less than one week. Submitting a request does not guarantee fulfillment. A deposit equal to half the estimated cost is required before preparation begins and is non-refundable. If your therapist is unable to fulfill the request, you will be contacted and your deposit refunded. All fees must be paid before materials are released.
Confidentiality & Minors
When therapy involves a minor, parents or legal guardians may be legally entitled to certain information about treatment. Your therapist will discuss with both the minor and caregivers what information may remain private and what may be shared, with the goal of creating a safe and open space for the young client.
When therapy involves a minor, parents or legal guardians may be legally entitled to certain information about treatment. Your therapist will discuss with both the minor and caregivers what information may remain private and what may be shared, with the goal of creating a safe and open space for the young client.
Ending Therapy
Ending therapy is a meaningful part of the therapeutic process. When possible, we encourage discussing termination with your therapist so you can reflect on your progress and bring closure to your work together.
If therapy is determined to no longer be effective, or if payment obligations are not met, your therapist may recommend ending treatment — but not without first discussing the reasons with you. If therapy ends for any reason, your therapist can provide referrals to other qualified providers.
If no appointment has been scheduled for 14 consecutive days and no other arrangement has been made, Bodhi Counseling will consider the professional relationship concluded for legal and ethical reasons.